How to Submit New Ticket ?
If you face a problem during using our site, you can send us a complaint or suggestion or any other notes. and here’s how to do this.
Click on the tickets button
Then click on submit new ticket button or from tickets menu choose submit new ticket.
Once you clicked on submit new ticket, you will be directed to this page.
1- Category: select your ticket category (Support-Sales-General).
2- Subject: Your ticket subject.
3- Order ID: If your request or your inquiry regarding orders enter the order ID.
4- Message: Your inquiry or your message.
Then click submit new ticket
Your ticket has been successfully sent, Once we receive your message we will work hard to respond to it as soon as possible.
After submitting the ticket it will be awaiting agent
Once our team reply on the ticket, a number next to ticket button appears, this number refers to the number of replied tickets and the status of the ticket will be responded
You can check the ticket by clicking on its ID or its subject, then you will be directed to this page:
1- Mark as unread if you want to check it later.
2- The panel’s reply on your ticket.
3- status: select ticket status (open or solved).
4- Message: write your reply.
5- submit: click on it to send the reply.